By Lorraine Anyango                                                                               Recognizing a Gap in Stakeholder Analysis
Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH) leadership identified a critical element missing from their initial draft strategic plan: a comprehensive stakeholder analysis. This current workshop builds upon the earlier groundwork, aiming to rectify this gap. The consultant facilitating the workshop, Engineer Dennis Abuya pointed out that the draft strategy overlooked the influence of lower-level facilities within JOOTRH's catchment area. These facilities' activities directly impact JOOTRH's overall performance. The Balanced Scorecard Approach To address this oversight, the team delved into the balanced scorecard model, a strategic planning framework used to translate vision into actionable objectives. This model considers four key perspectives:- Financial: Measures financial health and performance.
- Customer: Focuses on patient satisfaction, experience, and loyalty.
- Internal Processes: Analyzes core processes to ensure efficiency and effectiveness in achieving strategic goals.
- Learning & Growth: Emphasizes employee development, innovation, and continuous improvement.
